@MojangSupport My girlfriend is having problems logging in to her account on Switch. She restarted the game multiple times, restarted her switch, signed out and then back in, cleared her sign in information (then restarted the game and tried signing in), and even went so far as

Does she get an error message whenever she tries to log in? If so, can you provide a screenshot of it for us? ^BT

This is what we get when I log her out, clear the sign in data, and try to log in