@MojangSupport My girlfriend is having problems logging in to her account on Switch. She restarted the game multiple times, restarted her switch, signed out and then back in, cleared her sign in information (then restarted the game and tried signing in), and even went so far as
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Replying to @boyj765
Does she get an error message whenever she tries to log in? If so, can you provide a screenshot of it for us? ^BT

Sep 4, 2022 · 6:27 PM UTC

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Replying to @MojangSupport
This is what we get when I log her out, clear the sign in data, and try to log in
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Crossbow error typically happens when there's an error when trying to sign in. Please try restarting the game and/or letting it idle for a few minutes before trying again. Also, make sure that your game is up to date! ^BT
Replying to @MojangSupport
We also get these when we start up her Switch from the off state