Is this on Nintendo Switch by any chance? If so, this is a known issue that's we're looking into fixing soon. If not, please let me know what platform you're on and I'll work to assist you. ^TK
It looks like this is a known issue: bit.ly/3RwlFOv. You can upvote if the issue hasn't been resolved, and add a comment if you have any new info to provide. ^FF
