@MojangSupport Hello, my support ticket hasn't gotten a response for 2 weeks now. I just want my account back can you help me. I have additional information I found that might help prove ownership of the account but no one is replying.
1
@MojangSupport could you help me?
2
@MojangSupport hello?
1
@MojangSupport I can see you actively tweet you know! I cannot make a new support ticket and I have additional information I haven't presented in my other ticket which is being ignored! Could you please help me
1
If you haven't received a reply by now, then we may not have gotten your request. You can submit a new request by filling the form at bit.ly/3uO21ER and be sure to use an email address that you can currently access. Otherwise, our reply might not make it back to you! ^FF
1
I'm on the road right now so I even did it from a new location and device (my phone) but still no email confirming the ticket! What is happening?
1
You won't always get a confirmation email after submitting the ticket as we do have helpers that will try to assist you! ^TK
1
I have made 4 different new tickets since august 8th with not a single email received. The last email in my inbox is a reply from me asking for an update on the situation on the 8th of August. I firmly believe that there is problem with the support ticket system.
2
Replying to @HeavenSoFar
I do apologize but you will have to be patient until you get a response from the specialist in your new ticket! ^TK

Sep 1, 2022 · 9:40 PM UTC

1
Replying to @MojangSupport
Okay I'll wait but if I don't get a response for another two weeks can you please help me? Is that a deal?
1
We're not able to assist with account recoveries over social support at any time due to player private info. You will need to continue waiting for a response through a support ticket. ^TK
1
more replies