Heyy so there's this horrible glitch that has been a thing for like a year now, you cannot access the marketplace, your skins or your emotes (This is on Windows) The only way to fix this is to actually just BUY A NEW PC/LAPTOP Please Share @Minecraft @MojangSupport @Mega_Spud
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Replying to @theauracat
This is definitely no fun to deal with! Can you let us know what troubleshooting steps you've tried so far, if any? ^FF

Aug 19, 2022 · 1:41 AM UTC

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Replying to @MojangSupport
Thank you so much for the reply! So we tried Googling and looking on YouTube for fixes but couldn't find anything We also tried deleting and reinstalling the game twice and tried using a Resource Pack that resets the persona file However nothing has worked
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To rule out any connection issues, if you have a firewall, antivirus software, or a VPN, check the settings to be sure that these aren't blocking/slowing your connection. If possible, you may try connecting using an Ethernet cable instead of Wi-Fi. Let us know if this helps! ^FF
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Replying to @MojangSupport @theauracat
Gonna actually fix an issue for once?