Please complete our request form at bit.ly/3uO21ER so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF

Glad to hear that you were able to find it! Make sure to include it when you create a ticket with us and our Accounts team will be able to help. ^BT

Not to worry, we can have our Accounts team take a look at it for you if you were to create a ticket! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT

Did you happen to receive a ticket number? It should be a 7-digit number that should look something like this: 4567890. We can check in on the status of your request if so! ^FF