Replying to @kanaolas
That's definitely no good to hear! Can you let us know what troubleshooting steps you've tried so far, if any? This article has some troubleshooting options you can start out with, just in case it helps: bit.ly/3Q49PdX ^FF

Aug 11, 2022 · 1:32 AM UTC
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In this case, please complete our request form at bit.ly/3uO21ER so that one of our specialists can look further into this issue for you. Make sure to include which troubleshooting steps you've already tried in order to speed up the process! ^FF