Replying to @GamingToadette
Let's have our Accounts team take a look! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^BT

Aug 10, 2022 · 8:02 PM UTC

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We can still help without a Transaction ID but for security reasons you do need to go through our email support for help with this. Fill out the requested information as best you can and our support agents will be with you as quickly as possible. ^AC