@MojangSupport hi, I'm from Hong Kong, I bought a gift code in 16/07/2022 at a 7-11, but when I was trying to redeem, it said "his code is invalid or was previously claimed." I sent in a report to Help Center in 24/07/2022, but the Minecraft Expert can't help me at all, -
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Replying to @IchorMurmurs
Do you happen to have the ticket number handy? I'll take a look into what's going on. ^TK

Jul 29, 2022 · 6:53 PM UTC

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Replying to @MojangSupport
I'll DM you
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I'm afraid we're not able to respond to DMs. If you respond here we can take a look into this for you! ^AC
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