Replying to @notgooby2moms @gooby2moms
That's so strange! Do you happen to have a ticket number of your last support thread? We can look into what's happening with that ticket for you! ^AC

Jul 28, 2022 · 3:28 AM UTC

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We do not do account recoveries through DM. In this case, you will need to submit a ticket from an email that you have access to. From there they can look into assisting you with your account recovery. ^TK
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