@MojangSupport i can’t access in my account whyy???

What platform are you playing on and what errors are you seeing? ^TK

I bought in the account shows me that the game is not yet purchased I tried to contact With support, but they are late in responding and they want a purchase transaction, and I do not know how to recover my account. I hope you understood my problem because I sent more

Since you have already submitted a ticket you will need to continue to work with the Support Team for the recovery as we're not able to do account recovery over Social Media. ^TK

I know, but the issue needs a solution and the automatic responses do not help me. I need someone to explain to me the cause of this problem and why it happened. Now I have a ticket for two days. I have not received a response to help me and solve the problem. I need to play