Happy Wild Update Day! The Minecraft Java & Bedrock Edition for PC Bundle is also available. If you ever purchased either game, you now own both! No need to do anything – both games will be on your Microsoft account. Check out our FAQ here: help.minecraft.net/hc/en-us/…
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Hi! My gf previously owned Java and claimed the Bedrock edition for free when the versions merged; however, checking today we found that she no longer owns Java and is being prompted to buy it, or otherwise "Play Demo". Is there anyway to correct this?
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Replying to @CloverMaestro
Is she making sure that she is logging in through the Microsoft Login and using the correct credentials! Our demo mode faq may be able to provide some troubleshooting steps as well. bit.ly/3cluzz3 ^TK

Jul 19, 2022 · 8:32 PM UTC

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Replying to @MojangSupport
Yep! She is, she's only had one account and it's been a Microsoft account since this was post-migration. We're just baffled because she can access Bedrock just fine; it's only Java edition that she's been locked out of.
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC