@MojangSupport I've been trying to contact you through web form and private message on twitter to no avail. Need help with an account. Minecraft java (purchased in 2016) disappeared from the account and can only play demo. Please check your private messages.
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Replying to @alexwiederphoto
We do not answer DMS at this time but submitting a ticket was the right thing to do! Our queues are a bit backed up but we will get to your ticket soon enough. If you have the ticket number I can verify it made it into the queue. ^TK

Jul 19, 2022 · 8:29 PM UTC

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Replying to @MojangSupport
I never got a ticket number. Just a half-second pop-up saying something like "form submitted." Tried 3 or 4 times. No email conf., no ticket no., nothing. If there's a link to submit, other than what I found after scouring dozens of pages, please post it here or dm me. Thanks!
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To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! Also, please make sure to include an e-mail that you have access to so our team can reach out to you. ^CR
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Replying to @MojangSupport
The DM I sent you includes the two email addresses I used for submitting the ticket. If you can confirm my submission with that, great. Otherwise, please advise how to submit a ticket and get a confirmation. Thanks!
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Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^CR
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