@MojangSupport please help reset mojang account password - password reset email never arrives, support ticket never responds, no replies from support live chat, email address is correct and has a mojang account
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It sounds like you've already submitted a support request which is good to hear. If you can provide us with your 7-digit ticket number, we can check in on the status of your request for you to make sure it made it through to our queue! ^FF
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i didn't get a support ticket number this time, the only email response i received was a link to a live chat where i again received no help. but here's a ticket number for this same issue from 2 years ago that nobody responded to either - 620727
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Are you certain you're contacting Mojang support? Our official ticket numbers don't look like that and we don't offer Live Support. Please use the official ticket support system for Mojang and we'd be happy to assist. Please send us an email at aka.ms/Minecraft-Support ^AC
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i did another one just for fun, here's the ticket i submitted and the only email i received in response. here's also a screenshot from the live support from the other day, and a screenshot of the support email from 2 years ago
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here's how today's live support chat ended (but you don't have live support??) and a 2019 email showing that there is a mojang account on this email. and i still have not received a proper response email from my report ticket so cannot give you a ticket id number for you to check
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Replying to @JimmyRustles_69
That's good that the ticket went through! That does mean it made it into our queue and then you should get a response before long. Thanks for the patience! ^TK

Jul 18, 2022 · 6:57 PM UTC