@MojangSupport Hi i got a problem with my account can you answer please

What's the issue that you're experiencing? ^FF

I can’t connect to my account and when I do Forgotten Password I don’t receive the mail to change the password

Thanks for letting us know! If you're not getting the automated email from us to change your password, then please complete our request form at msft.it/6017b0rS3 so that one of our account specialists can look further into this issue for you. ^FF

I already did it 1 week ago but still no answer do you know how long it usually takes ?