Please send us an email at msft.it/6018boMy2 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC

Did you submit a ticket for assistance? I can check on your ticket for you if you have the 7 digit ticket number. Please provide that and we'd be happy to see whats happening with that ticket. ^AC

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC

I'm afraid for issues of this nature we do have to handle them in the ticket itself. You will need to wait for the agents to help you with this in that ticket. ^AC

From what you said you have submitted a ticket and no one has assisted you yet. You will have to wait for a response in the tickets for assistance in this matter. ^TK