What troubleshooting steps have you tried at thsi time? ^TK

Okay, we're gonna need to dive a bit deeper so I'm going to send you up to our support specialist! Please send us an email at msft.it/6017bm48N and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF