Please send us an email at msft.it/6018boMy2 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC

Did you submit a ticket for assistance? I can check on your ticket for you if you have the 7 digit ticket number. Please provide that and we'd be happy to see whats happening with that ticket. ^AC

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC