Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

You should've received an automated email letting you know that we are working on your request, and there should be a 7-digit number included in that email (i.e. 4567890). Let us know if you're able to locate this info! ^FF