#Minecraft #Microsoft #mojang #badcustomerservice @MojangSupport @Microsoft This is ridiculous.
braneworms @37Potatoes
16 Jun 2022
Anyone else very dumb and never converted their circa. 2010 Minecraft account and now can't play because their parent didn't keep a receipt email from over a decade ago and Microsoft somehow thinks that's the ONLY acceptable way to confirm my ownership?? Anyone???
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Please complete our request form at msft.it/6017bYRuW so that one of our specialists can look further into this issue for you. ^FF
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I've been escalated 3 times now-- NO ONE has gotten back to me. It's been 3 days; is tier 2 even real?
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Replying to @37Potatoes
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

Jun 18, 2022 · 9:24 PM UTC

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Replying to @MojangSupport
Where do I find the ticket number, indeed? All I have is a bunch of emails saying x,y,z replied. I bet y'all could really decongest your tickets by just letting 2010-2012 people access their settings screen again like before :/ Or just... letting us migrate like a normal company
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AC
Replying to @MojangSupport @37Potatoes
Where do I find the ticket number?
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The ticket number is a 7-digit number you should have received when you opened the ticket. ^AC
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