Did you migrate your account from a Mojang account or was the account purchased directly with a Microsoft account. I'm afraid that cape is only available for players who migrated their Mojang accounts and not for newly created accounts. ^AC

Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

You should be able to download the game by going to bit.ly/3AcAuQF and choosing the option that best suits you. Then, you'll need to sign in with your Microsoft account. If you run into any issues, please let us know so we can further troubleshoot. ^FF

Do you have a migrated Mojang account, or are you playing on one of the Bedrock versions of the game? If so, you might need to make sure your Microsoft account settings are set to allow multi-player access and add friends. More info can be found here: bit.ly/3JMKLpx. ^FF

Amazon Appstore says it should work on Android 5.0 Lollipop and above. 9th gen is 3 years old. Game should work, although it won't be super smooth. ^TK

Please complete our request form at bit.ly/3uO21ER so that one of our Realms specialists can look further into this issue for you. ^FF

We can't answer DMs at this time, but we'd be happy to help in replies! What seems to be the problem? ^BT

That sounds rough, but we can have a look if your friend creates a ticket with us! To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question!