I'm afraid that's not a valid ticket number. Please provide the 7 digit ticket number you received when you first submitted that ticket and we'd be happy to look into this for you. ^AC
That's a strange error! Please send us an email at aka.ms/Minecraft-Support and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC
We can't answer DMs, but not to worry! How about you create a ticket with our Marketplace team so they can have a look? To keep your information secure, please complete our request form at aka.ms/Minecraft-Support so we can quickly and safely assist with your question! ^BT