Hello! @MojangSupport I'm having a issue about my Premium account turned/downgraded into a demo account,I I have migrated a month ago, it's all fine till the new update, i have sent my short story of what happened before this issue.
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If you're having any trouble accessing the full game after migrating your account, remember to use the Microsoft login option with the account that you migrated with, and make sure to remove your old Mojang account from the launcher. See our FAQ: msft.it/6010b5pkE. ^FF
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I did that already, i did everything i could, its a problem where my account got turn into demo/ not own the game.
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If you're seeing Demo Mode, this generally means that you're not signed into the correct account. You'll need to ensure that you're signing in with the Microsoft account that was used during the migration process, which may or may not be the same email as your Mojang account. ^FF
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Nope, i doubled check everything, my email was right, my microsoft account was right.
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The account still demo till now.
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Replying to @lucasacerbus
Please send us an email at msft.it/6017b5xND and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^AC

Jun 11, 2022 · 7:48 PM UTC

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Replying to @MojangSupport
I have sent you, a days ago, still no reply until now.
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF
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