@MojangSupport hi, I鈥檓 having trouble with my security questions. I used the right answers to log in only a few months ago and now it鈥檚 telling me those same answers are wrong. It also isn鈥檛 letting me reset them, as I am using a new computer. What do i do?
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Replying to @andromedathema
Please send us an email at msft.it/6014bepaa and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

Jun 9, 2022 路 6:58 PM UTC

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Replying to @MojangSupport
Hi, I would do this but My dad bought the game years ago for me, and we鈥檝e tried all we can but cannot locate the ID. does this mean my account is gone?
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We can still try and help you with this but would need you to create a ticket so we can safely and securely help you! ^AC