Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^FF

But it’s now some days ago, I don’t want to bother you but I really need your help. I think I will lose my account otherwhise

If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

Facing the same issue, been 7 days w/o response 😰