Please send us an email at msft.it/6017bVVlz and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

Please make sure to use an email that you can currently access, otherwise our reply won't make it to you. You can just mention in the main message of your request which email address is tied to your account. ^FF

I bought Minecraft java edition but then had to do a factory reset on my laptop and now it says I have to buy Minecraft again. Is this true or is there a way to get around this.