Dear @MojangSupport can someone please contact me about a full refund on my account. Since the forced migration of my daughter's game id - we have been unable to play MC for coming up to two months. @Microsoft support are useless, and Mojang believe the migration has worked! 🤷♀️
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Do you happen to have the ticket handy that you sent in? I can take a closer look into what happened. ^TK
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Thanks - DOGY67-VZ8X is the only viewable reference I can see from the Zendesk emails to me from Nestor & Fae of the Minecraft Help team. A
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That wouldn't be the ticket number! The ticket number should be in the email in which you sent the ticket with. ^TK
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3773884 - is this the correct code/format? This was one of the threads about our migration issues. Thanks.
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Hey there, thanks for that ticket number! It looks like this is an older case, but one of our agents should have responded to you now with your current case. If you have any other questions, please reply back to the agent within the email. ^FF
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Thanks, yes it was. Calls kept getting closed without problem being fixed. Just received email from your team, thanks.
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#3962151 with Finn Fairbrass - just replied back to the ticket via email, sorry for delay - illness. A
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23rd Feb 2022 we started our FIRST @Minecraft migration from our Linux box/Java Edition to work through @Microsoft account login. Now, 3 mths & 4 days later, post a 2nd migration & endless support tickets - we still can't access our previously paid for account. #ResolveOrRefund
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It looks like one of our agents is currently working with you on that ticket. They will reply to you as soon as possible with any further information. ^NS
May 27, 2022 · 4:07 PM UTC
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