@MojangSupport Support closed my ticket because I couldn't find a transaction ID for a transaction that was done 9 years ago. I've waited 4 days for you guys to ask me for information and another 4 days just for you guys to give up on my ticket. Now I've lost my account.
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You can actually check my twitter feed and see that I've actually had this problem before, where requesting an email for a password reset hasn't worked. Can you guys please actually fix this for once?
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Do you happen to have the ticket number handy? I need to take a closer look into this situation. ^TK
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Where do I find the ticket number? Doesn't seem to be in the emails I've gotten.
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Replying to @SmellyTwter
The ticket number for your support request should be a 7-digit number (i.e. 3456789). Let us know if you're able to locate this info! ^FF

May 26, 2022 · 12:21 AM UTC

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Replying to @MojangSupport
Well, since I can't log in to my account, email is all I've got for ticket info and I can't find any 7-digit number in my emails.
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If you don't have a ticket number then I would suggest submitting another ticket, unless you can find it. Please send us an email at msft.it/6017bVMr1 and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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