@MojangSupport Support closed my ticket because I couldn't find a transaction ID for a transaction that was done 9 years ago. I've waited 4 days for you guys to ask me for information and another 4 days just for you guys to give up on my ticket. Now I've lost my account.
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You can actually check my twitter feed and see that I've actually had this problem before, where requesting an email for a password reset hasn't worked. Can you guys please actually fix this for once?
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Replying to @SmellyTwter
Do you happen to have the ticket number handy? I need to take a closer look into this situation. ^TK

May 24, 2022 · 5:57 PM UTC

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Replying to @MojangSupport
Where do I find the ticket number? Doesn't seem to be in the emails I've gotten.
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The ticket number for your support request should be a 7-digit number (i.e. 3456789). Let us know if you're able to locate this info! ^FF
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