Nothing frustrates me more than sending a support email to a company and they just tell me to read the FAQ when in the email I sent them. I specifically state that their FAQ did not work. That’s for wasting my fucking time @MojangSupport

Sorry, you're running into issues! Can you tell what issues you're facing, what troubleshooting steps you have tried, and a screenshot of the error? ^TK

here's the error I keep getting. I do not have any family settings, or any parental controls active. But it keeps giving me this error.

Please send us an email at msft.it/6011bOQ1N and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

I already have and tried to email you guys back on the ticket I made already and no one has gotten back to me.

Dude I definitely see your problem. I did exactly the same I have already opened multiple tickets regarding my issue and also no response. I feel like this has become a big issue ngl...