earlier replies
Replying to @lincyfancy
Please send us an email at msft.it/6017bOUeL and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK
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Replying to @lincyfancy
At this time we are assisting a lot of players so please be patient and we'll assist you with your ticket asap. ^TK

May 19, 2022 · 9:19 PM UTC

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That's great to hear! There isn't really a way to cancel the ticket, but you can reply to the email you received to let us know you resolved the issue. That way the agent who gets the ticket will know right away :) ^NS
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