@MojangSupport my son purchased Minecraft Java edition through your website and has been charged but we cannot download the game on a PC or laptop, we have tried many times, can you advise us, please or help with getting a refund, thank you.
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Please complete our request form at msft.it/6015bM6hH so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
May 14, 2022 · 11:34 PM UTC