@MojangSupport yo, need help

What can I assist you with today!? - TK

Please help, stuck on downloading when I try to download any purchased packs. On all of my devices even with different user names!

Please send us an email at msft.it/6017bJDHJ and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^TK

I already did that a few days ago. Gamer tag is ComitialChalk78

Do you happen to have the ticket number? Let me know and I will look into this :) ^TK

I have no idea. It didn’t give one. I submitted another one right now and still didn’t get a ticket number. No emails or anything.

Did you receive an email stating we got your inquiry? Please check your junk mail. ^TK

I just got a reply that this is a known issue