Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. ^FF
Please complete our request form at msft.it/6017bHu7W so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF

May 7, 2022 · 9:32 PM UTC