@MojangSupport It’s been 10 days since I sent in my support ticket. I’ve gotten 2 bot responses telling me to wait, and a single human email that told me to provide information, which I did within an hour. It’s been two days since the last contact. This is getting ridiculous.

We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

I wasn't provided a ticket. The person I spoke to was named Agent Thor though.