Please complete our request form at msft.it/6018bBn8A so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
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You can still reach out to us even if you're unable to locate your transaction ID, just be prepared to answer some additional questions from the agent that answers you in order to verify your account. ^FF
Apr 29, 2022 · 12:30 AM UTC