@MojangSupport my account was never migrated and I have effectively lost my game as well and will be forced to buy a new copy -- can I get some help?
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Please send us an email at msft.it/6013wAB9t and we will assist. Remember to attach your Transaction ID and account name / Gamertag. ^NS
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Hi, I've already done this and only have received automated responses so far. Is there a way to get in contact with someone directly?
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Replying to @Cloverowl
We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF

Apr 21, 2022 · 10:09 PM UTC

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Replying to @MojangSupport
Thank you, I just received an email to explain about the higher volumes right now and gave me a time estimate on getting back to me. Thank you for your help and I hope you have a lovely day