It looks like one of our agents responded to you earlier today. Please check and see if you're able to see our response, and reply directly to the email if you still have any questions for the agent that assisted you! ^FF

Apr 16, 2022 · 10:40 PM UTC

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Please complete our request form at msft.it/6016bksrM so that one of our billing specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF