@MojangSupport My son ( 13 yrs old) and I are trying to reset his security questions as we cannot remember them. When we have it send an email with instructions to reset them the email never comes. Can you help?
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Replying to @D3th43l
To keep your information secure, please complete our request form at msft.it/6010w2KG0 so we can quickly and safely assist with your question! ^FF

Apr 15, 2022 · 11:07 PM UTC

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Replying to @MojangSupport
I’ve done this and haven’t received anything. How long does it typically take for a response?
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Sorry about any delay you're encountering! We're experiencing a higher than normal volume of requests right now, and we definitely appreciate your patience. If you can provide us with your ticket number, we can check in on the status of your request for you. ^FF