@MojangSupport hi my son tried to download the dragonfire bedrock edition and it’s stuck on downloading for more than 24hrs but it’s taken his coins. What do we do?
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As a first step, please check our FAQs for connection troubleshooting msft.it/6015wvp8U ^NS
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We have done, but it’s not working. It just says “downloading” but nothing is happening and nothing we’ve tried has worked. Please help
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It’s stuck like this and has been for days. I’ve changed settings, read hundreds of pages of support but still have a very upset 8yr old!
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Replying to @kjbrown80
Thanks for trying those troubleshooting steps! Go ahead and send us a message at msft.it/6017waVBF, and include this screenshot. Our Marketplace team can look into this further for you. ^NS

Apr 7, 2022 · 10:37 PM UTC
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