@MojangSupport Hello! Two days now my kid hasn’t been able to create new maps for anything he bought in marketplace. Presented with an “Update” button, but no download when we click it. Help!
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Replying to @zebulonj
Sorry to hear you are having difficulties with the marketplace. Please visit msft.it/6012wQQka for more help. ^NQ

Apr 5, 2022 · 10:31 PM UTC

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Replying to @MojangSupport
This issue is not addressed in the FAQs and the help-center bot just keeps referring me to irrelevant articles. How do I get help from a human (the help center points here)? These are maps I’ve paid for and can’t use now.
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Go ahead and contact us at msft.it/6017wvXbh. If you get an auto response, just reply directly to that email, and one of our agents will get back to you as soon as possible. ^NS
Replying to @MojangSupport @zebulonj
Can you handle my account !! @MojangSupport
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We try to respond to tickets as quickly as possible in the order they were received. However, we are currently experiencing higher than normal volume resulting in slightly longer wait times. We appreciate your patience! ^NS