@MojangSupport Havent played minecraft for years, tried to go log in to download and it's not sending me a password reset to my email. last i recall i was using a mojang account email back before you were taken over by microsoft.
1
Replying to @LynsisTheOcelot
Hey there, please be sure to reach out to us and fill out the forms over at msft.it/6010wqIte we still may be able to help you! ^NQ

Mar 30, 2022 · 11:05 PM UTC

3
Replying to @MojangSupport
also, calling your support team (if that's even who i dealt with) "minecraft gamers" doesnt make me feel confident that im dealing with someone who can assist on a technical level.
1
Apologies for any confusion! The folks you were talking to are not a part of the official support team, but are other gamers who are there to answer general questions. I am sorry they didn't escalate you in that case, but please try again so that we can help out! ^NS
4
more replies
Replying to @MojangSupport
Okay, i've sent the form. Really hoping i dont have to buy minecraft again.
Replying to @MojangSupport
so the support i got didnt help. wanted a transaction id that i cant provide as i bought the game over 10 years ago and refuses to connect me to someone who can force a password reset to the account connected to my email.