Today’s the day! As part of making Minecraft: Java Edition even more secure, we’re beginning to roll out mandatory migration for some players. Check out our FAQs for all the info you need to know and don’t forget that we are here to help with your migration questions!

Mar 10, 2022 · 5:27 PM UTC

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Replying to @MojangSupport
I do not have access to the e-mail on which I have an account and due to the mandatory migration I cannot play. Could it be possible to change the e-mail address to which my account is assigned?
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If you have security questions, you can change your email at msft.it/6012b6Miu. If you don't remember your security questions or don't have them, please send us an email at msft.it/6014b6Mir so we can assist! ^NS
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Replying to @MojangSupport
My migration is not working. I get a message that says "Ooops. Something went wrong." with no link to support or instruction of what to do next. That's is lame for a $billion corporation. Get it together Microsoft. Please unlink my Microsoft account so I re-link and migrate.
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Please complete our request form at msft.it/6013bGDBB so that one of our accounts specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Replying to @MojangSupport
My son registered his Mojang account with an old school email that is no longer accessible. We've be trying for 8 weeks to get help. Now his account is completely locked. How do I get help for this?
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Please complete our request form at msft.it/6015b6mRT so that one of our account specialists can look further into this issue for you. Remember to attach your Transaction ID and your account name/Gamertag. ^FF
Replying to @MojangSupport
I can't reset my password because all emails to my account aren't being sent to me. I've asked for help and gotten nothing but FAQ links that don't help. Is there a phone number I can call to speak to person in regards to this. Thank you
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We're not able to offer phone support, but we would be happy to help out via email. Please reply to the email where you received those links--this will route the ticket back to us so we can help out further. ^NS
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Replying to @MojangSupport
I wanted to move my Java account but forgot the password, when I go to forgot my password and enter my email, I don't receive an email with a link and without the password my account cannot move.
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Sorry to hear those password resets aren't arriving! First, try requesting them from a different browser and checking your junk/spam folder. Also, make sure your email is not blocking or filtering emails from noreply@mojang.com. ^NS
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