@MojangSupport I need help with Minecraft. Do have have a real person I can talk to or is everything generic and not helpful?

What can we help you with? If you have an account issue or concern, it's best to reach out to our Support team in order to keep your info secure and private: msft.it/6019wMBVD. ^FF

I have done that and they keep telling me to do the same thing over and over. I tell them I have done those steps, they apologize and then send me the same troubleshooting steps again!! I just wanna play the game.