@MojangSupport why is my son being forced to purchase minecraft again after the account migration? This is WRONG
1
Replying to @GtjGeorge
Usually when this happens it means you're logged in with the wrong account. Please try logging in with any other accounts you used for the purchase or migration. Check this Microsoft article for some tips! msft.it/6011ZtUTL ^NS

Find your Microsoft account email address | Xbox Support

If you’ve forgotten your Xbox login info, learn how to find your Microsoft account email address so you can sign in.

support.xbox.com

Feb 19, 2022 · 6:34 PM UTC

1
Replying to @MojangSupport
We were forced to create a new outlook email address during migration, now it doesn't recognize his account
1
Please try logging in with the same email that was used on your Mojang account. Often a new Microsoft account can be created accidentally during the migration process! If you're still not having any luck, contact us at msft.it/6018w3aVG so we can check it out. ^NS