@MojangSupport @XboxSupport I open a ticket about Rewards points that I redeemed for Minecoins and you close the ticket. On the phone you tell me I have to contact Minecraft because it's 3rd party currency. I have 990 in Minecoins (3 codes) that don't work. Please fix this!

I'm afraid I can't see right away who you've already contacted. Just in case though, try reaching out to us at msft.it/6019wKnTW. Our Marketplace team can take a look and see if there's anything they can help with. ^NS

Thank you so much for your response. I have already submitted a ticket from that form, found it after tweeting to you. However when it's submitted there was no confirmation thank you for submitting the ticket blah blah blah so I assumed that my ticket to you was created?