@Mojang @MojangSupport @_LadyAgnes Is the tech support backlog really just that long? Is there a better way to triage the support tickets? I get the size of the Minecraft user base, but my experience mirrors @_MethodZz_ here
_methodZz_ @_MethodZz_
5 Feb 2022
well i guess if mojang support wont help me with my account issues ill soon just have to buy a new one... its been 2 years of continously not helping... at this point myself and alot of other ppl do belive mojangsupport is just a myth
1
Replying to @laynejw
Sorry for any delays that you're experiencing! We do try to answer tickets in the order that they came in as quickly as possible. If you've received a ticket number, we can check in on the status of it for you. Please just let us know! ^FF

Feb 5, 2022 · 10:41 PM UTC

2
Replying to @MojangSupport
I'd reach out to @_MethodZz_. He is important enough in the technical Minecraft community that he got his own title screen splash message. My problem resolved itself after a very long timeout. My kids very much hated the scary name and skin the hacker used in the meantime.