Hey there, I'd be more than happy to help you figure out what is going on. If possible can you provide us with the ticket number that you have created. ^NQ

Thanks for the reply! I don't see a ticket number listed on the question. I created a copy of the whole chat that I can send via dm if that's helpful!

I suggest writing into us and creating a ticket. To keep your information secure, please complete our request form at msft.it/6012ZxOM8 so we can quickly and safely assist with your question! ^NQ

Hi again, it's been over a week and I've not had much movement at all on this support ticket L78VMM-X9OX