Replying to @MandaMJM
Hey there, I'd be more than happy to help you figure out what is going on. If possible can you provide us with the ticket number that you have created. ^NQ

Jan 18, 2022 · 7:44 PM UTC

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Replying to @MojangSupport
Thanks for the reply! I don't see a ticket number listed on the question. I created a copy of the whole chat that I can send via dm if that's helpful!
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I suggest writing into us and creating a ticket. To keep your information secure, please complete our request form at msft.it/6012ZxOM8 so we can quickly and safely assist with your question! ^NQ
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