This often happens if you're logged in to the wrong account. Please try logging in with any other Microsoft accounts you might have used! ^NS
If you made your purchase before Dec 1, 2020, then go ahead and contact us at msft.it/6011ZlD0U so we can look into this for you. For newer purchases, you'll need to go to Microsoft for assistance: msft.it/6012ZlD0q ^NS

Jan 7, 2022 · 5:24 PM UTC

3
Replying to @MojangSupport
@MojangSupport @Minecraft Can you explain me how I was AFK and when I got back I was dead? there is no way I lost all my stuff and I want them back
Replying to @MojangSupport
How to receive the game Java Edition. The money has been charged from the card. But I have not received email with the access to the game?